Technical Support Services

  • Save costs with streamlined IT support services
  • Accelerate advanced technology adoption for improved customer satisfaction
  • Get 24-hour preventive maintenance and technical support in real-time
Launch Your Project

Scale-up Effortlessly With TechSol
Finest Technical Support Services

Leverage technology and innovation as a way to reinvent your business.
Live Chat Support

Get your queries addressed with our 24-hour live chat support team or build an AI-based live chatbot.

IT Maintenance

Reduce expenses and improve performance with TechSol’s IT maintenance solution for server, storage, and network equipment.

IT Support Services

Avail TechSol’s IT support service to monitor clients’ and personnel’ confidential information, monitor your IT infrastructure and provide live help!

Software Support Services

Boost risk assessment and mitigation and defend your software from outages and attacks by defining service level requirements with our on-site and remote software support services.

Previous Projects

Our Case Studies

case-1

Twice profit than before

Sales, SEO, Visitor

case-2

Built web faster & better

Sales, SEO, Web

case-3

Million visitor growth

Marketing, Sales, Web

cases_v1

Built web faster & better

Sales, SEO

Drive Growth Through Three-Tiered Technical Support

Escalate your technical processes through Techsol simplified strategies and unlock compelling opportunities, making the best use of your time and investment.

Basic Helpdesk

Issues dedection, Basic Support

Advanced Level

Product Support and Technical Support

Specialist Level

Product/Application Improvement

Technical Support and Services
Tools and Technologies

Sprout-Social

Live Chat

Avaiter

Zoho

Fresh Desk

Jira

GetResponse

Slack

Groovy

UserLane

AnyDesk

Frequently Asked Question

Technical support engineers are responsible for overseeing and maintaining the company’s hardware and software infrastructures. They also assist customers in resolving technical issues concerning their software applications or accounts. Among other duties, they are responsible for diagnosing and troubleshooting technical problems.

Technical support engineers require the following skill-set:

  • Logical thinking
  • Programming languages and data analysis
  • Knowledgeable about various software and operating systems
  • Problem solving and soft skills
  • Network security, understanding source code, writing commands and workflow processes

Technical support services can cost somewhere between $65 to $80 per hour or even more. It all depends on the experience, complexity of the situation along with the total time needed to fix the issue. But if you are looking to hire a dedicated team, the overall cost would be less than what you would otherwise pay to individuals.

Technical support responsibilities include the following:

  • Diagnosing and troubleshooting technical problems
  • Monitoring system and software performance
  • Assisting customers with software malfunctions
  • Resolving network issues
  • Installing and configuring hardware/software